Noble Marine aims to provide the you with a first class service. If the expected service has not been delivered or there are any concerns with the service provided, we would like to have the opportunity to put things right.
Should you wish to complain, you may do so orally to any member of staff by telephoning on 01636 707606 or in writing to :
The Customer Services Manager, or by email to .
We take all complaints seriously and will endeavour to respond immediately. Where this is not possible, we will acknowledge your complaint within 5 business days confirming the name
of the member of staff dealing with your complaint. We will provide you with a full written response within 20 business days or explain the current position and agree a time scale for a full response. If upon receipt of the full response from Noble Marine you remain dissatisfied, we will provide details of how your complaint can be taken further.
If still not satisfied, you may be eligible to refer your case to the Financial Ombudsman Service (FOS). The FOS is an independent body that arbitrates on complaints. They can be contacted at:
Financial Ombudsman Service
0800 0234567 (for landline users)
0300 1239123 (for mobile users)
You have six months from the date of our final response to refer your complaints to the FOS. This does not affect your right to take legal action, however, the FOS will not adjudicate on any case where litigation has commenced.
We are also required to inform you that you can use the online European Online Dispute Resolution platform to provide details of your complaint, which we understand will then be forwarded to the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.